> For the complete documentation index, see [llms.txt](https://docs.cloud-halo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloud-halo.io/welcome/faq.md).
# Frequently asked questions
## What is Cloud Halo?
Cloud Halo is an Azure FinOps platform for cost visibility, budgets, anomaly alerts, recommendations, savings tracking, allocation, and customer-ready reporting.
## Who is Cloud Halo built for?
Cloud Halo is built for Azure-first MSPs, Azure consultancies, SMBs, and internal teams that need practical FinOps workflows without building their own reporting stack.
## Does Cloud Halo change resources in Azure?
No. Cloud Halo is designed for read-only Azure access. It collects cost, subscription, tag, recommendation, and connection-health data so you can analyse spend and track optimisation work.
## Which Azure connection method should I use?
Most customers should use Enterprise Application consent because an Azure administrator can approve Cloud Halo once and then assign read-only roles to the required subscriptions. Use Service Principal setup if your organisation prefers managing app credentials directly.
## What billing options are available?
Starter, Team, Growth, and MSP Launch are available with monthly or annual billing. Annual billing includes two months free. Scale is a custom plan for larger partner estates or enterprise requirements.
## What happens after I start a trial?
You can connect Azure, invite users, review costs, set budgets, and validate reports during the 14-day trial. A payment method is collected securely by Stripe before the trial starts, and the plan renews unless cancelled before the trial ends.
## Can MSPs manage multiple customers?
Yes. MSP Launch and Scale support client workspaces so partners can keep customer subscriptions, reporting, users, and alert routing separated.
## Can I send client or executive reports?
Yes. Cloud Halo supports executive summaries, scheduled reports, cost exports, recommendation summaries, allocation reports, and chargeback or showback statements where plan features allow.
## How do I prove savings?
Resolve a recommendation after action is taken, then review the savings ledger. Cloud Halo compares later spend with the related baseline so teams can track confirmed, pending, and disputed savings.
## Where are terms, refunds, and cancellation details shown?
The checkout flow shows the order terms before Stripe opens. Customers must accept the current Terms, Privacy Policy, and DPA before placing a self-serve order. Cancellations take effect at the end of the current billing period, and fees already paid are non-refundable except where required by law.
## Where can I get help?
Use the help docs at first. If you still need support, include your workspace name, sign-in email, Azure tenant or subscription ID, and a screenshot or copy of the error message.
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